Privacy Policy

new.febunsil.ac.id (“we,” “us,” “our,” or “the Company”) operates the website located at https://new.febunsil.ac.id/ (the “Website”). Our mission is to provide valuable information, services, and resources related to home exterior projects, including but not limited to roofing, siding, windows, doors, decking, landscaping, and other aesthetic and structural improvements for residential properties. This Privacy Policy is designed to inform you about how we collect, use, disclose, and protect your personal information when you visit or interact with our Website, engage with our services, or communicate with us.

We understand that you care about how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This policy describes our commitment to protecting your privacy and explains your rights regarding your personal information. Please read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with the terms of this Privacy Policy, please do not access or use our Website or services.

1. INTRODUCTION AND SCOPE OF THIS POLICY

This Privacy Policy applies to all information we collect through our Website, email, text, and other electronic communications between you and new.febunsil.ac.id. It also applies to information collected offline or by any other means, provided that such information is subsequently processed in conjunction with information collected online.

As a website dedicated to the “Home Exterior” niche, we may collect specific types of information related to your property, project interests, and preferences to better serve your needs. Our commitment is to manage this information responsibly, in compliance with applicable data protection laws.

2. OUR COMMITMENT TO YOUR PRIVACY

At new.febunsil.ac.id, we are deeply committed to safeguarding the privacy and security of your personal information. We believe that transparency and trust are fundamental to our relationship with our users. Our approach to privacy is built on the following principles:

Minimization: We only collect personal information that is relevant, adequate, and limited to what is necessary for the purposes for which it is processed.
Transparency: We are clear and open about how we collect, use, and share your data, providing you with sufficient information to make informed decisions.
Purpose Limitation: We collect and process your data for specified, explicit, and legitimate purposes and do not further process it in a manner that is incompatible with those purposes.
Security: We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
User Control: We empower you with control over your data, offering clear mechanisms to access, correct, delete, or otherwise manage your information.
Accountability: We take responsibility for the data we hold and are committed to complying with all applicable data protection laws and regulations.

This policy reflects our dedication to these principles and aims to provide you with a comprehensive understanding of our privacy practices.

3. INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect various types of information, including personal information, that directly or indirectly identifies you. We collect this information in several ways, including directly from you, automatically as you navigate through the Website, and from third-party sources.

3.1. Information You Provide Directly to Us:

When you interact with our Website, you may voluntarily provide us with certain personal information. The specific types of information you provide will depend on the nature of your interaction with us:

Identity and Contact Data:
- Name: First and last name.
- Email Address: For communication, newsletters, and account access.
- Phone Number: For direct communication, appointment scheduling, and customer service.
- Physical Address: Including street, city, state, and zip code. This is particularly relevant for our Home Exterior niche, as it may be necessary for providing localized service quotes, project estimates, or connecting you with local contractors.
Project and Preference Data (Specific to Home Exterior Niche):
- Type of Project: Such as roofing repair/replacement, siding installation, window upgrades, deck construction, landscaping design, patio covers, etc.
- Project Details: Specific requirements, desired materials, estimated budget, timeline for the project.
- Property Information: Details about your home type (e.g., single-family, multi-family, condo), age of property, existing exterior materials.
- Visual Data: You may upload photos or videos of your home’s exterior to help us or our partners understand your project needs better, provide more accurate quotes, or offer design recommendations.
- Design Preferences: Colors, styles, aesthetics you prefer for your home’s exterior elements.
- Measurement Data: If you provide dimensions or measurements for a specific part of your home (e.g., roof size, window dimensions).
Account Data (If applicable):
- Username and Password: If you create an account on our Website to save projects, track quotes, or access exclusive content.
Communication Data:
- Inquiries and Feedback: Information you provide when contacting us with questions, comments, feedback, or customer support requests. This includes the content of your messages, emails, or calls.
- Survey Responses: If you participate in surveys about your experience or satisfaction with our services.
User-Generated Content:
- Reviews and Testimonials: If you submit reviews, testimonials, comments, or participate in forums on our Website, the content you provide may be collected and displayed.
Transaction Data:
- Order Details: If you purchase products or services directly through our Website (e.g., plans, guides, consultation services), we collect details about your orders. Please note that financial payment details (like credit card numbers) are typically processed by third-party payment processors directly, and we do not store full payment card information on our servers.

3.2. Information We Collect Automatically (Passive Data Collection Technologies):

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This information helps us to improve our Website and deliver a more personalized service.

Technical Data:
- Internet Protocol (IP) Address: Your device’s unique identifier used to connect to the Internet.
- Browser Type and Version: Information about the web browser you are using.
- Operating System and Platform: The software that supports your computer’s basic functions.
- Device Identifiers: Unique identifiers for your mobile device or other access devices.
- Referral Source: The URL of the website you came from immediately prior to visiting our site.
Usage Data:
- Browsing History: Details of your visits to our Website, including traffic data, location data, logs, and other communication data.
- Pages Viewed: The specific pages you access on our Website.
- Time Spent on Pages: The duration of your visits to various pages.
- Clickstream Data: The path you take through our Website, including the order in which you view pages.
- Interaction Data: Information about how you interact with elements on our Website, such as clicks on buttons, forms filled, and videos watched.
Geolocation Data:
- Approximate Location: We may infer your general geographic location from your IP address.
- Precise Location: With your explicit consent, we may collect precise geolocation data from your mobile device if you enable location services. This could be useful for connecting you with nearby contractors or service providers specific to the Home Exterior niche.

The technologies we use for this automatic data collection may include:

Cookies (or Browser Cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For more details, please see our “Cookies and Tracking Technologies” section.
Flash Cookies: Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see the “Cookies and Tracking Technologies” section.
Web Beacons (or Pixel Tags): Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

3.3. Information We Collect from Third-Party Sources:

In some cases, we may receive or collect personal information about you from third parties.

Service Providers: We may receive data from third-party service providers who assist us with payment processing, analytics, advertising, customer support, or other operational functions.
Business Partners: If you access our Website through a partner platform or link, they may provide us with information relevant to your referral.
Publicly Available Sources: We may obtain information from publicly accessible sources, such as public records or social media platforms, to verify information or enhance existing data (e.g., verifying a business address).
Social Media: If you interact with our social media pages or choose to log in to our Website using a social media account, we may receive information from those platforms according to your privacy settings on those services.

4. HOW WE USE YOUR INFORMATION

We use the information we collect about you for various purposes, primarily to provide, maintain, and improve our services, communicate with you, and personalize your experience. Each use is based on a specific legal basis as required by data protection laws like the General Data Protection Regulation (GDPR).

4.1. To Provide, Maintain, and Improve Our Services (Legal Basis: Performance of a Contract, Legitimate Interests):

Service Delivery: To present our Website and its content to you, to fulfill your requests for information, products, or services (e.g., providing quotes, sending newsletters, delivering purchased guides).
Account Management: To create, maintain, and manage your user account (if applicable).
Personalization: To customize your experience on our Website, such as remembering your preferences, showcasing relevant project ideas, or recommending appropriate contractors or materials based on your location and project interests.
Processing Transactions: To process payments for products or services you purchase through our Website (though handled by third-party processors).
Customer Support: To provide you with support and respond to your inquiries, comments, or requests.
Website Improvement: To understand how users interact with our Website, troubleshoot technical issues, and improve the functionality, design, and usability of our platform.
Analytics: To perform data analytics and research to understand trends, user behavior, and the effectiveness of our content and services.

4.2. For Communication (Legal Basis: Consent, Legitimate Interests):

Marketing Communications: To send you newsletters, promotional offers, updates about our services, new blog posts, or other marketing materials that may be of interest to you. This is primarily done with your explicit consent where required (e.g., email subscriptions) or based on our legitimate interest in promoting our services to existing customers or those who have shown interest.
Operational Communications: To send you administrative notices, such as updates to our terms, policy changes, security alerts, or confirmations related to your account or requests.
Surveys and Feedback: To request your participation in surveys or solicit feedback to help us improve our services.

4.3. For Security and Fraud Prevention (Legal Basis: Legal Obligation, Legitimate Interests):

Protecting Our Website: To detect, prevent, and respond to potential fraud, unauthorized access, security incidents, or other illegal activities.
Ensuring Compliance: To enforce our terms of service, policies, and other agreements.

4.4. For Legal Compliance (Legal Basis: Legal Obligation):

Meeting Legal Requirements: To comply with applicable laws, regulations, legal processes, or governmental requests.
Responding to Legal Claims: To establish, exercise, or defend legal claims.

4.5. For Research and Development (Legal Basis: Legitimate Interests):

Product/Service Development: To analyze data to develop new features, products, and services relevant to the Home Exterior niche.
Internal Business Analysis: To conduct internal reports and analysis for strategic planning and business optimization.

4.6. Other Purposes (Legal Basis: Specific Consent):

We may, from time to time, process your information for purposes not explicitly described in this Privacy Policy but which are compatible with the identified purposes. In such cases, we will obtain your explicit consent if required by law.

5. HOW WE SHARE YOUR INFORMATION

We may disclose aggregated or de-identified information about our users, which does not identify any individual, without restriction. We do not sell your personal information in the traditional sense of the word (i.e., exchanging it for monetary compensation). However, we may share or disclose your personal information with certain third parties for the purposes outlined below.

5.1. With Service Providers and Vendors (Legal Basis: Performance of a Contract, Legitimate Interests):

We engage various third-party service providers to perform functions and services on our behalf. These may include:

Hosting and Infrastructure Providers: To host our Website and store data (e.g., cloud hosting services like AWS, Google Cloud).
Analytics Providers: To help us understand how users engage with our Website (e.g., Google Analytics).
Payment Processors: To securely handle payment transactions if you purchase products or services (e.g., Stripe, PayPal). We do not store sensitive payment card information on our servers.
Email Marketing and Communication Platforms: To send emails, newsletters, and other communications (e.g., Mailchimp, SendGrid).
Customer Relationship Management (CRM) Systems: To manage customer interactions and support (e.g., HubSpot, Salesforce).
Advertising and Marketing Partners: To deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
Security Services: To protect our Website from threats and ensure data integrity.
Project Management & Design Tools: If we integrate with tools that assist in generating quotes, designs, or managing projects related to home exteriors.

These third-party service providers are contractually bound to keep your personal information confidential and to use it only for the purposes for which we disclose it to them.

5.2. With Business Partners (Legal Basis: Consent, Performance of a Contract, Legitimate Interests):

Given our Home Exterior niche, we may collaborate with various business partners, such as:

Home Exterior Contractors/Service Providers: If you request a quote or service, we may share your inquiry and relevant project details (e.g., name, address, project type, photos) with vetted local contractors, material suppliers, or design professionals who can fulfill your request. This is typically done with your explicit consent or based on your direct request for a quote/service.
Material Suppliers: To facilitate the sourcing of materials for your projects or to provide you with specific product information.
Affiliate Partners: If we work with affiliates, they may receive aggregated or anonymized data about successful referrals.

5.3. For Legal Reasons (Legal Basis: Legal Obligation, Legitimate Interests):

We may disclose your personal information if required to do so by applicable law, regulation, legal process, or governmental request, or when we believe such disclosure is necessary to:

Respond to subpoenas, court orders, or legal process.
Cooperate with law enforcement or other governmental agencies.
Exercise or defend our legal rights.
Protect our rights, property, or safety, or the rights, property, or safety of our users or others.
Investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms of Service.

5.4. In the Event of a Business Transfer (Legal Basis: Legitimate Interests):

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any such change in ownership or control of your personal information.

5.5. With Your Consent (Legal Basis: Consent):

We may disclose your personal information for any other purpose with your explicit consent. For example, if you agree to have your project photos or testimonials featured on our Website or social media, we will do so only with your prior approval.

6. COOKIES AND OTHER TRACKING TECHNOLOGIES

As mentioned above, we use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

6.1. Types of Cookies We Use:

Strictly Necessary Cookies: These cookies are essential for the operation of our Website, enabling core functionalities like page navigation and access to secure areas. The Website cannot function properly without these cookies.
Performance/Analytics Cookies: These cookies collect information about how you use our Website (e.g., which pages you visit most, if you get error messages from web pages). This data is anonymized and used to improve how our Website works. We typically use third-party analytics services like Google Analytics for this purpose.
Functionality Cookies: These cookies allow our Website to remember choices you make (like your language preferences, region, or login details, if applicable) and provide more personalized features.
Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the Website operator’s permission. This might include retargeting cookies that show you ads on other sites based on your past interactions with our Website.

6.2. How We Use Cookies (Examples for Home Exterior Niche):

Remembering Your Preferences: If you search for “roofing materials” on our site, a cookie might remember this preference to show you similar content on future visits.
Providing Relevant Content: Based on your past browsing, we can suggest articles or services related to “deck repair” if you’ve explored that section extensively.
Analytics and Optimization: We use cookies to understand which sections of our Website (e.g., “Siding Gallery,” “Window Installation Guide”) are most popular, helping us to create more valuable content.
Advertising: If you viewed certain exterior design products, you might see ads for similar products on other websites through our advertising partners.

6.3. Your Choices Regarding Cookies:

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Below are common ways you can manage your cookie preferences:

Browser Settings: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of this Website may then be inaccessible or not function properly.
Third-Party Opt-Out Tools:
- For advertising cookies, you can typically opt out by visiting the Network Advertising Initiative (NAI) Opt-Out Page or the Digital Advertising Alliance (DAA) Opt-Out Page.
- For Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.
Website Cookie Consent Tools: Our Website may implement a cookie consent banner or tool that allows you to manage your cookie preferences when you first visit the site.

7. DATA SECURITY

We have implemented robust technical and organizational measures designed to secure your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. These measures include:

Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers.
Access Controls: Access to your personal information is restricted to authorized personnel who have a legitimate business need to access it.
Regular Security Audits: We regularly review and update our security practices to address new threats and vulnerabilities.
Data Minimization: We only collect and retain personal data that is necessary for our purposes.
Employee Training: Our staff receives regular training on data protection and privacy best practices.
Physical Security: Our hosting facilities are protected by physical security measures designed to prevent unauthorized access.

While we strive to protect your personal information, we cannot guarantee the absolute security of your data transmitted to our Website. The transmission of information via the Internet is not completely secure. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

8. DATA RETENTION

We retain your personal information only for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The specific retention period for your personal information depends on:

The type of personal information: Some data types may require longer retention (e.g., transaction data for financial records).
The purpose for which it was collected: For example, information related to an active service request will be kept longer than basic browsing data.
Our legal obligations: We may be legally required to hold certain information for specific periods (e.g., taxation laws).
Your consent: If we process data based on your consent, we will retain it until you withdraw your consent, or the purpose for which it was collected is no longer relevant.
Dispute resolution: We may retain data for longer periods if there is a potential dispute or legal claim.

When your personal information is no longer needed for these purposes, we will securely delete or anonymize it in accordance with applicable laws and our internal data retention policies.

9. YOUR DATA PROTECTION RIGHTS

Depending on your jurisdiction, you may have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights where they apply.

9.1. General Rights (Applicable to All Users, Where Law Permits):

Right to Access: You have the right to request access to the personal information we hold about you.
Right to Rectification (Correction): You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure (“Right to Be Forgotten”): You have the right to request the deletion or removal of your personal information when there is no compelling reason for its continued processing.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances (e.g., if you contest the accuracy of the data).
Right to Object to Processing: You have the right to object to the processing of your personal information where we are relying on a legitimate interest as our legal basis (and there is something about your particular situation which makes you want to object) or for direct marketing purposes.
Right to Data Portability: You have the right to request that we transfer a copy of your personal information to you or to another provider in a structured, commonly used, machine-readable format.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

9.2. How to Exercise Your Rights:

To exercise any of these rights, please contact us at [email protected]. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We aim to respond to all legitimate requests within [e.g., 30 days].

10. SPECIFIC REGIONAL PRIVACY RIGHTS

We operate globally and aim to comply with major international and regional privacy regulations. Below, we detail specific rights that may apply to you based on your geographical location.

10.1. For Users in the European Union (EU) and European Economic Area (EEA) – General Data Protection Regulation (GDPR)

If you are a resident of the EU or EEA, you have robust data protection rights under the General Data Protection Regulation (GDPR). In addition to the general rights listed in Section 9.1, the GDPR provides the following:

Lawful Basis for Processing: We will only collect and process your personal data where we have a lawful basis. This includes processing based on:
- Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., for marketing communications).
- Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract (e.g., providing a quote for a home exterior project).
- Legal Obligation: The processing is necessary for us to comply with the law (not including contractual obligations).
- Vital Interests: The processing is necessary to protect someone’s life.
- Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests (e.g., to improve our Website, prevent fraud, or provide customer support).
Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, if that decision produces legal effects concerning you or similarly significantly affects you, unless it is necessary for entering into or performing a contract between you and us, is authorized by EU or Member State law, or is based on your explicit consent. We do not currently engage in such automated decision-making that would have significant legal effects on you.
Supervisory Authority: You have the right to lodge a complaint with a data protection supervisory authority in your country of residence within the EU/EEA.

10.2. For California Residents – California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information.

Right to Know: You have the right to request that we disclose to you the categories of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting or selling that personal information, the categories of third parties with whom we share that personal information, and the specific pieces of personal information we have collected about you.
Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
Right to Opt-Out of Sale or Sharing: California residents have the right to opt-out of the “sale” or “sharing” of their personal information.
- “Sale” is broadly defined under CCPA/CPRA to mean transferring or making available personal information to a third party for monetary or other valuable consideration.
- “Sharing” means transferring or making available personal information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.
- While we do not “sell” your personal information in the traditional sense, some sharing of data for advertising or analytics purposes might be considered a “sale” or “sharing” under CCPA/CPRA. We respect your right to opt-out.
- To exercise this right, please contact us at [email protected] or look for a “Do Not Sell or Share My Personal Information” link on our Website footer (if available).
Right to Correct Inaccurate Personal Information: You have the right to request the correction of inaccurate personal information we maintain about you.
Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your “sensitive personal information” (as defined by CPRA) to that which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means we will not deny you goods or services, charge you different prices, or provide a different level or quality of goods or services.

11. CHILDREN’S PRIVACY

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [email protected]. In the context of our Home Exterior niche, all services and content are directed towards adult homeowners or individuals legally authorized to make decisions regarding property improvements.

12. INTERNATIONAL DATA TRANSFERS

The personal information we collect may be stored and processed in any country where we or our service providers maintain facilities. We may transfer personal information to countries other than the country in which the data was originally collected, including to the United States. These countries may not have the same data protection laws as the country in which you initially provided the information.

When we transfer your personal information across international borders, we will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws. For transfers of personal data from the EU/EEA, this may include implementing Standard Contractual Clauses (SCCs) approved by the European Commission, relying on adequacy decisions, or other legally recognized transfer mechanisms. By using our Website, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

13. LINKS TO OTHER WEBSITES

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies solely to information collected by our Website.

14. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. If we make material changes to how we treat our users’ personal information, we may notify you through a prominent notice on the Website homepage or via email, where appropriate. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after we make changes is deemed to be acceptance of those changes.

15. CONTACT US

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please do not hesitate to contact us:

Website Name: new.febunsil.ac.id
Email: [email protected]
URL: https://new.febunsil.ac.id/